PRESSURE WASHER TROUBLESHOOTING

TIRE REPAIR USAGE

1. What size hole can the system repair?
The system can repair a tread puncture of up to 6 mm / 1/4” in size. A sidewall puncture can never be repaired.

2. Can it repair a sidewall puncture?
A sidewall puncture can never be repaired, is never warranted by the tire manufacturer, and should never be patched by a tire professional.

3. How fast can I go with a repaired tire?
You can drive up to 80 km/h / 50 mph with a properly inflated and sealed tire repaired by the system.

4. How far can I go with a repaired tire?
You can drive up to 300 km / 200 miles with a properly inflated and sealed tire repaired by the system.

5. Can I use it for more than one tire?
Each model comes with one canister of Dunlop tire sealant which is good for one tire. You can buy additional canisters of Dunlop tire sealant once your original canister has been used.

6. After I use the system, can I replace the tire sealant?
You can buy a new Dunlop tire sealant canister wherever you purchased your product. You can also buy it at www.activeproducts.com.

7. Once I repair the hole with the system, can I get it patched by a tire professional?
Yes, you can get your tire patched by any tire professional. Just let them know that you have sealed your tire with the system so that they are aware of the tire sealant inside. The sealant poses no danger to the tire professional, and there are no harmful gases or chemicals to deal with.

8. Can I use the system on High Performance Tires?
Yes, the system is safe for all High Performance Tires.

9. Can I use the system on SUV Tires?
Yes, the system is safe for all SUV Tires.

10. Can I use the system on Run-Flat Tires?
Yes, the system is safe for Run-Flat Tires.

11. What’s the biggest size tire I can use the system on?
The included Dunlop tire sealant is large enough for any passenger vehicle on the road today. Larger commercial applications would require more tire sealant to effectively seal the tire.

12. Does the Dunlop tire sealant damage the tire or rim?
No, the Dunlop tire sealant does not damage the tire or rim in any way.

13. Is the Dunlop tire sealant dangerous or hazardous?
Although the Dunlop tire sealant is labeled toxic, it poses no danger or risk to users. In Europe where regulations are different the Dunlop tire sealant is not considered toxic. Since the Dunlop tire sealant is not pressurized, there is no risk of explosion, no flammability issues, and no temperature issues.

14. What temperature or conditions can I use the system?
The Dunlop tire sealant has the widest operating temperature range of any tire sealant on the market, from -30’C / -22’F to 70’C / 158’F.

15. Does any tire manufacturer recommend NOT using the system?
No, this system is in use on hundreds of thousands of vehicles worldwide and approved by leading car manufacturers.

16. Does using the system void any tire manufacturer’s warranty?
No, the use of the system itself will not void the tire manufacturer’s warranty, but the nature of the damage, any patch by a tire professional, or the age of the tire may. Please check your individual tire’s warranty for details.

17. Are there any explosion or flammability issues with the system?
Unlike pressurized cans of tire sealant, there are no explosions, flammability, gas or other dangers with the system.

18. How long does the latex last? Is there an expiration date?
The Dunlop tire sealant has a shelf life of 5 years. Just buy another canister and replace the tire sealant in the product.

19. I have a problem using my tire repair product. What do I do?
You may call 1-866-924-7626 or contact us for more information, and step by step instructions on how to use your tire repair product.

20. I want to buy this tire repair system, where do I go?
Visit find a retailer for where to buy and a retailer near you.

DUNLOP TIRE SEALANT

1. How does the Dunlop tire sealant work?
The Dunlop tire sealant is a latex based sealant that solidifies once it reaches the hole through a combination of vibration, exposure to air, and temperature.

2. Is the Dunlop tire sealant dangerous?
The Dunlop tire sealant is not dangerous or hazardous to humans in normal use, but should not be ingested in large quantities. It is safe to use around children.

3. Is the Dunlop tire sealant flammable?
No, the Dunlop tire sealant is not flammable.

4. How long does the Dunlop tire sealant last?
The actual repair lasts for up to 300 km / 200 miles, while the Dunlop tire sealant itself has a shelf life of up to 5 years.

5. Can I use the Dunlop tire sealant with another air compressor?
No, the Dunlop tire sealant can only be used with our compressors. Our special valve connector, and specific air pressure and air flow rates are required to use the Dunlop tire sealant.

6. How is the Dunlop tire sealant different than the low cost pressurized tire sealants on the market?
Low cost pressurized tire sealants are very different products:
- They are driven by pressurized gas which may pose flammability/explosion or other hazard.
- They may not inflate your tire due to the limited volume of gas within the canister.
- They do not work in low temperature conditions.
- They are not approved by leading car manufacturers for use.

7. Where is the Dunlop tire sealant made?
The Dunlop tire sealant is made in Germany .

8. Can I reuse the Dunlop tire sealant?
No, you cannot reuse the Dunlop tire sealant once it has been injected into the tire. You must buy another canister of Dunlop tire sealant to use the product again.

9. How do I dispose of the Dunlop tire sealant canister once used?
Check your local laws and regulations regarding disposal or recycling of plastics. There are no hazardous or toxic materials to be concerned about.

10. Where can I buy another canister of Dunlop tire sealant?
You can buy it wherever you purchased your product, or you can buy now here at our secure web site.

AIR COMPRESSORS

1. Can I use the compressor to inflate other objects?
Use the air hose and supplied accessories to inflate all of your inflatable goods, including rafts, beds, toys, floatation equipment, etc.

2. Does the compressor always inject tire sealant?
No, by using the black air hose you are only blowing compressed air.

3. What is the maximum PSI rating of the compressor?
The maximum PSI rating is set at 110 PSI, which is good for 99% of applications. By limiting maximum PSI and maximizing air flow, we ensure that the compressor is the fastest 12 Volt air compressor on the market for most of your inflation needs.

4. What is the Air Flow rate of the compressor?
Airflow rate depends on many factors such as resistance pressure, volume of the space you are filling and so forth, but it is up to 3 times faster than most other 12 Volt air compressors.

5. Can I use the compressor on any tire?
Yes, you can use the compressor to inflate and maintain pressure on most any tire.

6. How long should it take to fill up my tire with air?
It depends on the size of the tire, and how much existing pressure is in the tire. A typical passenger car tire will take approximately 3 – 4 minutes from a totally flat situation.

7. How accurate is the gauge that comes with the compressor?
The gauge is accurate to +/- 1 psi when the compressor is in the OFF position. During operation, the airflow through the valve affects proper reading so for precise readings, the compressor must be OFF.

8. What makes the compressor different than other, lower cost mini air compressors on the market?
The compressor is designed, built and tested to the world’s toughest OE Car manufacturer’s standards, and endures the toughest durability and usage testing in the industry.

9. Is the compressor fan cooled?
No, due to the unique design there is no need for the compressor to be fan cooled.

10. How dependable is the compressor?
Each compressor is tested before it leaves the factory to ensure 100% consistency and we continuously subject our products to rigorous life cycle durability testing.

11. Where is the compressor made?
The compressor is made in China , in the Active Products factory. The Active Products factory is a certified supplier to the world’s largest car manufacturers and meets and exceeds all international standards for quality and conduct.

12. Which car manufacturers use these compressors in their vehicles?
Due to client confidentiality, we cannot name our customers. However, we are in use in the largest car manufacturers from around the world.

1200W PRESSURE WASHER

1. What kind of solution should I use to winterize the unit?
You should use pump anti-freeze (sometimes called pump saver) or a 50-50 mixture of water and antifreeze. RV anti-freeze or winter windshield washer may also be used.

2. Why do I have to winterize the unit?
It recommended for you to winterize the unit to prolong the unit's life. Winterizing will keep the internal parts lubricated, protect it from rust, and prevent the pump from freezing.

3. Quick winterizing procedure?
1. disconnect all water connections.
2. turn on machine for a few seconds until the remaining water in the pump exits. Turn off unit immediately
3. do not allow high pressure hose to become kinked
4. store the machine and accessories in a room that does not reach freezing temperatures. do not store near furnace or other sources of heat as it may dry out the pump seals.

4. Maintenance Tips for Connections ?
Connections on pressure washer hoses; gun and spray wand should be cleaned regularly and lubricated with lubricant such as SAE30 (Vaseline can be a temporary substitute)

5. What do I do after I finish using my pressure washer??
Step 1
End of detergent application. (If you are not using detergent, go directly to Step 2. When you have finished using the detergent injection system, remove detergent suction tube from bottle and insert into 1 gallon (5 L) of fresh water. Siphon water at low-pressure for one minute so that all detergent is flushed through system. Remove detergent bottle and rinse it until it is thoroughly cleaned.

Step 2
Turn the switch to OFF(0) position and unplug cord from outlet.

Step 3
Turn off the water supply.

Step 4
Press trigger to release water pressure.

Step 5
Disconnect the garden hose from the water inlet on the unit.

Step 6
Disconnect the high-pressure hose from the high pressure outlet and engage the gun safety lock.

IMPORTANT:
Always turn off water supply and squeeze trigger to depressurize the unit and discharge remaining water in the system.

6. How do I switch my pressure washer from low pressure to high pressure or high pressure to low pressure ?
For the JH03, there is no high or low pressure setting.

7. Can I use a hot water for the pressure washer?
No. As stated clearly in the manual, the unit is only made to be used with cold water supply only. Do not draw other liquids

8. What kind of extension cords should I used?
as explained in the manual, page 3. the maximum cable length is 50 feet (14 AWG). The type should be for OUTDOOR use.

9. Can I use detergent with the pressure washer?
No. This model does not come with detergent application kit.

10. Why does it take a while for the pressure washer to build up to full pressure?
1. Generally customer should get high pressure instantly, but it is normal to have a short period of time for the pressure to build up, under the assumption of having proper water & power supply.

2. Each unit also has slight variations on performance through out the assembly line. It is normal for the pressure washers to take couple more seconds to build up the pressure fully

11. Can't turn the machine on initially (motor not turning on) or after the unit has not been used for a while.?
1. Make sure the power cord is plugged into proper outlet.
2. No other appliances are plugged in the same outlet and turned it on at the same time.
3. Make sure no extension cord is used for initial testing. If extension cord MUST be used, it has to be a proper 14-gauge (14AWG) cord with length of 50' or less.
4. Keep the water supply OFF & turn the switch ON.

If the motor starts, *TURN IT OFF in 2 or 3 seconds. Then you can start using the unit by turning the water supply and switch on accordingly.

If the motor does not start, turn the switch on and off couple more times to prime the unit.

12. How long can I continuously run my pressure washer for?
The pressure washer can be run for 30 minutes at one time.

13. The source of my water supply is a tank/reservoir, can I is use this as a water source?
No. The pressure washer is not designed to be used with tank/reservoir. If use any water tank or reservoir as a water supply, the customer must make sure:

- output water pressure from the tank is no less than 20psi and not greater than 100psi.

- the output water flow rate is greater than 2 gallon per minute.

14. The pressure washer has tripped my fuse, or breaker?
All pressure washers operate at 13A (ranging from 12.5 to 14.0A to be exact;some smaller units might run at 11A). Outlet from garage is usually connected to 15A household circuit breakers.

So, depending on the age of the circuits, and how many appliances are running off the circuit, it is possible that you may blow the fuse. Another instance where you may also blow the fuse is when at that moment that you are using the pressure washer and there is another appliance requiring more amps.

In cases where the fuse blows, try using another outlet.

If possible, use of 20A circuit breaker will be better since, in some rare cases, units could have amperage spike up for a very short time.

Condition applied:
1. The unit is used for the first time and it trips breaker
2. The unit trips household breaker after taking a break (5 minutes or more)
3. The unit goes on and off continuously with the adjustable wand is attached. And consequently in some cases, the unit trips breaker.

Preventative Procedures:

Under all conditions:
1. Make sure the unit connects to the power outlet with 15A breaker.
2. Make sure the output voltage with loading meets the specified standard by Electrical Code for household appliances, which is 102 volt or above.
3. Make sure the switch is in OFF position and the unit is UNPLUGGED before leaving the unit

1. The unit is used for the first time and it trips breaker
Step 1: Make sure the water supply is turned OFF before further instruction
Step 2: Turn the switch on and off repeatedly for couple times to reach prime
Step 3: Turn the water supply on
Step 4: Squeeze the trigger and turn the switch on

2. The unit trips household breaker after taking a break (5 minutes or more)
Before each break, make sure
Step 1: the water supply is turned OFF
Step 2: Purge excess water out
Step 3: Turn the switch OFF and unplugged the unit

3. The unit goes on and off continuously with the adjustable wand is attached. And consequently in some cases, the unit trips breaker
Step 1: Detach the adjustable wand and clean the nozzle thoroughly
Step 2: If the unit keeps going on and off repeatedly, replace the blocked adjustable wand ONLY

15. When using adjustable wand , the motor shuts off.
Scenario:
- Unit/motor goes on and off repeatedly during operation
- Water pressure varies (goes high and low repeatedly) during operation

Importance:
* Usually above 2 scenarios will only occur with adjustable wands)
* When unit is NOT under operation, if unit/motor goes on by itself for a second or two and stops, this does NOT indicate malfunction. This is where pump is rebuilding the pressure since pressure inside the pump drops over the time.

Troubleshooting Tips:

1. Check water supply
- make sure you have stable water supply from city water line (pressure from city tap water usually varies from 40~70psi)
- make sure water supply does not vary high and low
- do not use water from well or lake
- do not connect to a water reservoir through a water pump

2. Check adjustable wand
Step 1: Take adjustable wand off the gun
Step 2: Put the pin/needle through the nozzle to clear out the clog
Step 3: Pour some water from the lance end of adjustable wand. Tap the wand against ground & allow debris to be rinsed out. Step 4: Point nozzle end toward light source and look through from the lance end. If you can see the light source coming through (light spot through the nozzle), the nozzle is cleared.

If nozzle can not be cleared after several trials (can not see lights going through nozzle), order a replacement from Osirus if under 90 days warranty.

If adjustable wand nozzle is cleared but still experience above problems, first replace the wand. If the replacement wand is good but machine continues to experience the same problem, direct customer/unit to authorized repair depot.

16. Why has my machine stopped running?

17. My washer is making sound in the beginning, and suddenly there is no sound at all.
It is normal that the machine is making sound when you turn on the machine. It is because the machine is building the pressure inside. After the pressure is built, the machine will not make sound until the gun is triggered. So, pointing the gun to the place you want to clean and squeeze the trigger.

18. My motor has stopped working, even though it was fine a moment ago.
Cause: Machine is likely overheated due to high temperature or extensive usage.

Check:
(1) whether household circuit breaker is tripped
(2) whether wand is being blocked completely)

Note: JH03 does not come with thermal protector, so cutoff due to overheat will not occur.

19. Machine is making on and off sounds, and there is no water coming out from the nozzle.
The problem is most likely cause by debris blocking inside the nozzle.

Remove the wand from the gun. Hold down the trigger of the gun to see if there is any water coming out. If there is water coming out, then your motor is fine. Please follow the following 3 steps to clean the nozzle ONLY if it is an Adjustable Wand.

Removing debris from Adjustable Wand Nozzle:
1. Put the wand upside and clean the nozzle using the needle which is provided inside the manual.
2. Flush out nozzle with water.
3. Repeat it a few times to make sure the debris is out.

20.My gun cannot be triggered.
Release the lock off the trigger gun.

21.My machine does not reach high-pressure.
When starting the pressure washer, you must hold down the trigger continuously for the first five seconds to let the water-pressure build up. If you keep pumping the trigger, the pressure will not have the chance to build up.

Pressure washer's optimal range is 8 inches to 36 inches from surface being cleaned. Any task beyond this range will not yield best results. (ie. second floor windows).

There are some situations that would cause this problem When starting the pressure washer, you must hold down the trigger continuously for the first five seconds to let the water-pressure build up. If you keep pumping the trigger, the pressure will not have the chance to build up.

Pressure washer's optimal range is 8 inches to 36 inches from surface being cleaned. Any task beyond this range will not yield best results. (ie. second floor windows).

There are some situations that would cause this problem.

Water hose is kinked or damaged. Check hose for kinks, leaks and blockage.
The nozzle of the wand is partially blocked by dirt or debris.

1. Detach the wand from the gun.
2. Turn the wand upside and clean the nozzle by the needle provided.
3. Clean the wand by flush water inside
4. Repeat it a few times to make sure the debris is out.
Garden hose size is too small
Replace garden hose over 5/8 inches

Quick-coupler wrongly assembled.
Garden hose is not properly connected to machine.

Establish that the quick connect-coupler is put on the right way.
Smaller piece goes into inlet, bigger piece goes onto garden hose.

water is not turned on fully.
Not enough water supply.

1. Open water supply fully.
2. Check connectors and make sure they are air tight

Water filter is clogged.
Remove filter from water inlet and rinse out in warm water.

Adjustable wand is set to low pressure mode
Release the trigger and change adjustable wand to high pressure mode.

Water leaking
Check every connectors and fittings are air tight.

22.There is water leaking from the connection between hose and the water inlet.
Note: A little bit of water leakage from this connection is allowed.

If the water leakage is severe, please check the following:
1. Make sure quick-connector assembly is used between the hose and water inlet.
2. Make sure the connection between quick-connector and water inlet is air tight. Check the rubber seal inside the inlet adapter is not worn & torn or deformed.
3. Make sure the connection between inlet adapter and quick-connector is completely attached. Make sure the connection between hose and quick-connector is air tight. Check the rubber seal inside the quick-connector is not worn & torn or deformed.
4. Make sure the connection between water inlet and the quick-connector assembly is at the right position. Smaller piece goes into inlet, bigger piece goes onto garden hose

23.Why does the motor keep humming/ not shut off after i release the trigger?
The lever in the auto cut-off device, located inside the main unit, may not achieve the proper contact, and needs to be adjusted. customer should send the main units back to stores for straight exchange with proof of purchase.

24. How far can the water jet go, or spray to?
It's about 5m (15~16ft) from the tip of the nozzle for pencil jet; fan spray is less.

25. How to properly start up my electric pressure washers ?
To properly start up the electric motor of your pressure washers, please follow the instructions below.

Power supply / electrical outlet requirements

Recommend to use an outlet which has 15A or 20A fuse protection. Household power supply must provide a stable voltage of 120VAC Do not use any other electrical appliances from the same outlet during the operation of this pressure washer

BEFORE USE: Prime the motor (for first-time use or after long-term storage)

Step 1: Plug electrical cord into socket. Prime the motor by turning the switch on and off.
Step 2: Allow the motor dry run for 10 sec. during each on/off session.
Step 3: If you experience motor humming, turn the switch off and repeat step 1 and 2.
Step 4: If motor humming continues, call the Active Products toll-free hotline below.

START-UP PROCEDURES: After priming the motor

Step 1: Make sure high-pressure hose is connected properly. Turn the water source on.
Step 2: Pull the trigger.
Step 3: Continue to pull the trigger and turn the switch ON (Do NOT release the trigger while doing this, and make sure the gun is not pointing at people/pets)
Step 4: If above start-up procedure does not resolve your issue, please contact Active Products toll free hotline.

If you have any questions, please contact Active Products toll-free hotline 1-866-924-7626

26. How do I change my pressure washer from pencil to fan spray mode, or vice versa ?
1. Turn the collar clockwise for fan spray mode.

2. Turn the collar counter clockwise for pencil mode.

27. My adjustable wand is stuck in the gun. How do I take the wand off the gun?
This happens when both guns & wands are attached and stored overtime or over winter/dry weathers.

Follow steps below to disengage the wand from the gun, and to provide maintenance as necessary.

Step1:Tap the wand against floor to loose the connecting end between the wand and gun.

Step 2:Turn the tap counterclockwise (just like how you normally disengage the wand).

Step 3:Slip a flat screwdriver between the wand and gun. Gently push the wand loose and away from the gun.

IMPORTANT! Before insert the wand back to gun, lubricate the rubber o-ring on the wand using VASELINE PETROLEUM LOTION.

28.Why is it leaking from, or between, the quick connector and the coupler?
First, make sure the pieces are assembled onto machine correctly. Assembling it the wrong way may damage the rubber o-ring in the quick-coupler.

Ensure that the quick-connector (or Inlet Adapter) is tightly screwed to the unit's water inlet.

Make sure the quick-connector is properly threaded onto the garden hose: the rubber o-ring end is threaded onto the hose, and the ends with the ball-bearings will attach to the quick-connector (Inlet Adaptor).

If there is leaking from where the quick coupler & adapter connect, then the rubber seal inside may be damaged, and a part order is required.

29. Which side is the water inlet and which side is the water outlet?
The water outlet is located on the front (For JH03, where pressure hose connects to, outlet, is metal) .

The water inlet in located on the back side of the unit (For JH03, where the adaptor connects to is made of plastic).

30. The output pressure of my pressure varies high and low

31. What is the purpose of the air vents?
The air vents are located on the side of the pressure washer. They must be kept clean and free from obstacle to enusre proper air cooling of the motor during operation.

32. Are there other accessories that I can purchase with the unit?
No. Only what we have.

33. How does the Quick-Coupler Assembly work? My Quick-Coupler Assembly is missing.
The Quick-Coupler Assembly allows for an easy connection between the water hose and the pressure washer. Depending on your unit, the Quick-Coupler Assembly may already be attached to unit.

The Quick-Coupler Assembly has two pieces: one piece attaches to the Quick-Connector (also known as the Inlet Adaptor). The other piece, quick coupler, attaches to the end of the garden hose. Look carefully at your quick-coupler assembly and follow the arrows shown on it to disengage the two pieces.

34. My water filter is missing.
The water filter is already preassembled in the unit. It is located inside the Water Inlet.

35. Is there a turbo wand available for the JH03 model?
No. The unit only comes with an adjustable wand.

36. The unit is leaking by the quick connect.
It maybe that the quick connect is missing an o-ring. Replacement parts are available for in warranty and out of warranty purchases.

37. Do you have a brass quick connect?
No. The unit only comes with a plastic quick connect.

38.Can I get a replacement case?
No. If the case was cracked at the time of purchase, please return it to the store for an exchange.

If the case was cracked to due customer's abuse/usage, there are no replacements and this is not a warranty issue.

39.The electrical cord came off the unit. Can I get a replacement?
No, the unit was not designed to have a removable cord. Please note that it takes a lot of strength to cord yank out of the machine. The cord being yank out of the machine is not considered a warranty issue. Customer may go back to store to purchase another unit.

40. Does the JH03 model have a thermo coupler?
The JH03 model has no thermal coupler in this model

41. There are arrows on the nozzle of wand, that is parallel to the wand. What are these arrows for?
FOR JH03-The arrows do not provide any functionalities to the nozzle except for looks. Please do not confuse this with other pressure models that may indicate that the arrows means pull the nozzle out. The nozzle can only be rotated to change from fan spray to jet spray.

42. What type of oil is needed to replace pump oil; would the same oil be used in all of our electric pressure washers?
SAE30 non-detergent, non-corrosive. This is the same as a W30 grade oil (i.e. 5W30 or 10W30). . This applies to all our pressure washers, electric & gas.

43. Technical Specification